Shipping policy

Shipping Policy

Thank you for shopping with us. We’re committed to delivering your order quickly, safely, and reliably.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

During high-volume periods, promotions, or holidays, processing times may be slightly delayed.

Domestic Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 2 to 3 weeks.
  • Premium Insured shipping : 1 to 2 weeks'

Delivery estimates are based on carrier timelines and are not guaranteed.

International Shipping

We currently ship to selected international destinations.

International shipping times typically range between 7–21 business days, depending on the destination and customs processing.

Customers are responsible for any customs duties, taxes, or import fees that may apply.

Free Shipping

We offer free standard shipping on all the orders. If you want your order insured and Hassle free we charge small charges of 3.99 .

Free shipping promotions apply only to eligible regions and may be subject to exclusions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

Delays, Lost, or Stolen Packages

We are not responsible for shipping delays caused by carriers, customs, weather, or other factors outside our control.

If your package appears lost or stolen, please contact the shipping carrier first. If you still need assistance, contact us at:

Email: [infothepetbuddy@gmail.com]

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply for returned or re-shipped packages.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us at:

Email: [infothepetbuddy@gmail.com]
Business Hours: [Monday–Friday, 9am–5pm]